F.A.Q.

If you have any questions, please feel free to check through our FAQs in the first instance. If you can't find an answer to your question, please use our contact form and we'd be delighted to help you.

How Long Does An Order Take To Arrive?

UAE orders will take 2-3 days. Middle East orders will take 4-6 days while Europe and North America will normally arrive within 7-10 days of shipping and no longer than 2 weeks.

Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control.

How To Return My Items?

You can return your item by emailing us at hello@couplejewels.com and we will be able to assist you. Please note, we do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself.

How Can I Choose The Right Size For Me?

All our rings are adjustable so you do not need to worry about size. Our women's rings are set at size 6 and can be adjusted to size 4 through 9.

Our mens are set at size 9 and can be adjusted to size 6 through 12.

Which Payment Methods Do You Accept?

Couple Jewels accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase in your email link. You can follow its preparation, and see shipping updates. Any issues, email hello@couplejeewels.com